Return and Refund Policy

At s-estore.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please read our return and refund policy carefully.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at s-estore.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

For any return-related inquiries, feel free to reach out to us at support@s-estore.com.

Damages and Issues

Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or you received the wrong product, contact us right away so we can assess the issue and correct it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, don’t hesitate to contact us.

Please note: We cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@s-estore.com.