At S-estore.com, we want you to be completely satisfied with your purchase. We offer returns on new, unused, and unopened items within 30 days of the purchase date. If you have any questions or concerns about your return, feel free to Contact Us or call us at +1 646-421-4652.
Return Eligibility
To qualify for a return, please ensure the following:
- The item must be unused, unopened, and in its original packaging.
- The return request is made within 30 days of your purchase.
- You provide a valid receipt or proof of purchase.
- Items must be free from damage caused by misuse, human error, or any modifications.
For defective or damaged products that you received beyond the 30-day window, you may still be eligible for a partial or full refund depending on the issue.
How to Start a Return
To initiate a return, follow these steps:
- Email us at support@s-estore.com with your order number and details of the item you wish to return.
- Third-party Purchases: If you bought our Wooden Spoons, Spoonula, Spatula, or other products through a third-party platform, please contact us at the same email for guidance.
- Provide proof of purchase for verification.
- Once approved, we will send you a return label. Please do not ship the item back without receiving a return authorization from us.
Refund Process
- After we receive and inspect the returned item, we will process your refund within 72 hours.
- The refund will be credited to your original payment method. Depending on your bank or credit card provider, refunds may take 3-7 business days to appear in your account.
- You will be notified via email once the refund is processed.
Important Return Notes
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
- Only returnable items with proper verification and original packaging will be accepted.
- Items not meeting return criteria will not be accepted and may be sent back at your cost.
Non-Returnable Items
- Opened or used items.
- Items not in their original packaging.
- Sale items and gift cards.
- Custom or special orders.
- Items marked as non-returnable on the product page.
Replacement Parts & Digital Products
- Replacement parts are non-refundable and non-returnable.
- Digital products such as e-books or downloads are also non-refundable once the purchase is complete. If you encounter issues with your digital purchase, contact us at support@s-estore.com.
Restocking Fees
- A 15% restocking fee applies to all customer-initiated returns.
- Items shipped but not physically received by the customer due to refusal or incorrect addresses may incur up to a 20% restocking fee and shipping charges.
For more details about our policies, please refer to our Shipping Policy and Privacy Policy.