At S-Estore.com, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, our returns and refund policy is designed to make the process simple and hassle-free.

Returns

Eligibility for Returns

  • Time Frame: You have 30 days from the date of purchase to return an item.
  • Condition: Items must be unused and in the same condition as received, including original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

How to Return an Item

  1. Request a Return: Email our customer service team at support@s-estore.com with your order number and reason for return.
  2. Receive Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions on where to send your return.
  3. Ship Your Return: Pack the item securely, including the RMA number inside the package, and ship it to the address provided.

Return Shipping Costs

  • Domestic Returns (United States): Customers are responsible for their own return shipping costs. Shipping costs are non-refundable.
  • International Returns: Customers outside the United States are responsible for shipping costs, including any customs duties or taxes.

Refunds

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
  • Rejected Refunds: If your return is rejected, we will notify you with the reason for rejection.

Late or Missing Refunds

  • Check Bank Account: If you haven’t received a refund yet, first check your bank account.
  • Contact Credit Card Company: It may take some time before your refund is officially posted.
  • Contact Your Bank: There is often some processing time before a refund is posted.
  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at refunds@s-estore.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at exchanges@s-estore.com with your order number and details of the defect or damage.

Shipping Information

Domestic Shipping (United States)

  • Time Frame: Orders are typically delivered within 3 to 4 business days.

International Shipping

  • Time Frame: Orders are typically delivered within 10 to 12 business days, depending on the destination.

Contact Information

For more information or any questions regarding our Returns & Refund Policy, please contact us.

Contact Info & Company Details

Phone: 530-675-4524

Email: Support@s-estore.com

Address: 129 W 99th St, Los Angeles, CA 90003, USA